Internet Stores

Most cruise lines and hotel companies sell logo items, on site and through catalogues. Cruise lines, in particular, have traditionally offered an array of gifts that can be purchased by their family, friends or travel agents for delivery onboard.

Hospitality Brands provides turn-key online stores for such items, which can be sold to guests, friends and family and travel agents, before and after their trip. HBI's web sites provide real-time reporting and customer service capabilities, secure credit card payment, and instantaneous communication with the fulfillment center (which Hospitality Brands can also provide).

The program also includes a toll-free call center for customers who would prefer not to use the Internet to place orders or request customer service.

Hospitality Brands works with its partners to develop and implement a coordinated and comprehensive marketing strategy for their online store, targeting travel agents, friends and family, guests during their cruise and to past passengers at home.

Hospitality Brands can transform a valued service for travel agents and guests into a revenue center as well as an amenity and customer loyalty retention vehicle.